D-9.2, r. 2 - Regulation respecting firms, independent representatives and independent partnerships

Schedule Disposition versions

2023-06-01

SCHEDULE I

(Implicitly revoked)

O.C. 832-99, Sch. I; I.N. 2023-03-01.

2012-09-01

SCHEDULE I

(s. 26)

CLASS 1: Representations

Sub-classes

(a) general advertising

(b) false or misleading representation

(c) comprehension of the policyholder or securities holder

(d) replacement of contract in the insurance of persons

(e) conduct of the representative

(f) tied sales

(g) privacy and confidentiality

(h) all other types of complaints relating to representation or sales

CLASS 2: Settlements

Sub-classes

(a) delays

(b) unsatisfactory settlements

(c) refusal of an application for settlement

(d) suspension in benefit payments

(e) all other types of complaints relating to settlement

CLASS 3: Client Services

Sub-classes

(a) invoicing

(b) delays

(c) administrative problems

(d) all other types of complaints relating to customer services

(e) execution of the mandate

CLASS 4: Products

Sub-classes

(a) low initial surrender values

(b) rate of return

(c) pre-existing conditions, exclusions

(d) all other types of complaints relating to products

O.C. 832-99, Sch. I.